Customer Experience Solutions



“The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow.” – Jack Welch

Salesmark CX (Customer Experience Management) solutions and methodology, bridge the gap between what customers are saying and what businesses need to know. With our market leading multi-channel feedback technology, we enable businesses to adapt more quickly to the rapidly changing customer requirements and viewpoints by listening to the actual Voice of the Customer (VoC) ensuring customer satisfaction at all touch points.  The CX services offered include:

  • Net Promoter Score Tracking
  • Customer Intercepts/Exit Surveys
  • Customer Satisfaction Surveys
  • Employee Satisfaction Surveys
  • Mystery Shopping
  • Rewards & Incentive Mystery Shopping

  • Interactive Business Intelligence Dashboard
  • Customer Effort Score Tracking
  • Comment Cards Analysis
  • Customer Experience Consulting
  • Customer Service Training